Virtual Office Address Service

Virtual office address service for your business powered by our partner, Hoxton Mix.

Available for free when you sign up to Ember on an Unlimited plan.

For additional information please read the Hoxton Mix Virtual Office Address Terms and Conditions, which you will need to accept in order to receive the service.

About Hoxton Mix

The Hoxton Mix Virtual Office London gives you all the benefits of a prime London business address in the heart of London's dynamic technology hub without the expensive overheads.

You can specify the location as the registered address for your company with Companies House and use the Directors Service Address add-on for keeping your home address private from the public record (as well as customers, suppliers and other third parties).

They will handle all your post and email you with a digital scan after it's been received.

Key details

Prime London business address in just 10 minutes

What does the plan include?

A new company address:

Registered office address:
86-90 Paul Street, London, EC2A 4NE

Correspondence address for director:
86-90 Paul Street, London, EC2A 4NE

Same day mail scanning and email forwarding:

All mail will be opened by our provider, Hoxton Mix.

Official mail will be scanned and emailed to you on the same day it’s received. Official mail refers to mail from the following sources:

Companies House

HM Revenue & Customs (HMRC)

Government Gateway

Inland Revenue

Information Commissioner’s Office (ICO)

Court documents (including Tribunals Services)

Department of Work & Pensions (DWP)

Intellectual Property Office (IPO)

Office for National Statistics

Bank statements

Unofficial mail (for example advertising) will be returned to the sender.

What’s not included:

The plan does not include collecting or forwarding mail, with the exception of cheques which will be forwarded by mail.

Restrictions

The service must not be used for these purposes:

As a trading address.

Registering or managing a vehicle, including with the DVLA.

Receiving any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material.

WayBills or export documentation, or other official customs declarations.

For multiple company names and/or trading names.

You can’t add more than one company/trading name to your subscription, unless specifically agreed with us.

Google My Business guidelines state that virtual offices are not considered to be service-area businesses and that you need to have the office staffed during business hours.

All items sent to the virtual office address must comply with Royal Mail® rules. Items which are prohibited and restricted will not be accepted. View list at the Royal Mail website: Prohibited and restricted items.

The Hoxton Mix Virtual Office may refuse to accept delivery of any item that appears to be harmful to our customers or employees.

Billing

You can choose between a monthly and yearly billing option.

Annual = £149+VAT p.a

Monthly = £19+VAT p.c.m

If your account cannot be billed, we will cancel your subscription and you will be required to update your address with Companies House.

Each term, we will bill the payment method you provided during the onboarding process. You will receive an email confirmation once the payment is made.

We work with a third-party processor called Stripe to process payments. Stripe will securely save your payment method on our behalf and charge you each term.

Cancelling Your Plan

You can cancel your subscription for your virtual office address at any time by messaging us in the Ember chat. We’ll email you to confirm we’ve cancelled your subscription.

Before we can begin to process your cancellation request, you must first give us an alternative address for your registered office and correspondence address. It is your legal responsibility to inform HMRC and Companies House of your change of address before contacting us.

If you cancel mid-month, you won’t receive a refund for the remainder of the month.

Processing your cancellation can take up to three days so to avoid being charged for the following month, please request your cancellation a minimum of four days before your payment date.

If you cancel, you will continue to have mail forwarded up until the end of the term you have paid for. After that, all mail sent to the virtual office address will be returned to the sender, so you must update your details with Companies House and HMRC before canceling.