Question 1

When I sign up, what kind of term am I locked into?

Accepted Answer

We run monthly subscription-based pricing and don't force any long term contracts. You can cancel at any point without incurring a fee.

Question 2

Do you support multi-user access?

Accepted Answer

Not yet, but we will. We're planning to support single-person limited companies in the early stages, but will look to cater to multiple as we start servicing bigger SME's. Watch this space.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept online payment methods through Stripe, which means you can pay with Visa, MasterCard or American Express.

Question 4

How should I know which plan is best for me?

Accepted Answer

Ember is built in a way that allows anyone to run their business without needing to know the ins and outs of accounting. If you like having full control over your finances, we'd recommend the Spark plan as its more hands-on. If you'd prefer to put your feet up when it comes to finances, we'd suggest going for the Flame plan.

Question 5

Do you support multi-currency accounting?

Accepted Answer

We don't currently support multiple currencies, but it's on our list as we grow.

Question 6

Can I give my own accountant access to Ember to view my reports and transactions?

Accepted Answer

We're in the process of working on a portal for accountants, where your accountant will be able to login and see all of your financial information.

Question 7

What's your refund policy?

Accepted Answer

You can cancel your subscription with us at anytime. If you cancel halfway through your monthly subscription, you can continue to use our services up to the end of your paid period, but won't be able to recoup the fee you've already paid.

Question 8

What level of support do you offer on each of the tiers?

Accepted Answer

On the Spark plan, our support team will help you with any questions related to the software, and also with any lower level accounting questions you may have. On the Flame plan, a dedicated accountant will manage all of your financial affairs, and be on hand – reachable via the app – to help with any daily questions.

Pricing made simple

Spark Plan

£39/mo

Comprehensive accounting software

Real-time tax estimates

Live bank feeds

Expense management and receipt capture

Making Tax Digital Ready for VAT

Real-time reporting

Tax submission reminders and scheduling

Usage across all devices

Automatic categorisation

Pre-defined category list

In-app support

Payroll

Pay optimisation

Automated tax payments

End of Year Accounts

Company Tax Return

Director Self Assessment

Managed bookkeeping

Company incorporation

Registered business address

Flame Plan

£99/mo

£39/mo for the first 25 users!